Retail for the New World

A comprehensive study into the COVID-19 consumer and what it means for eCommerce.

It is official, the world has changed and has done so at an alarming rate. Many retailers are finding this change difficult because of the pace at which it’s occurring.

Retailers around the world are seeking advice and guidance as to what the future consumer will look like, what changes are required to survive and grow in this new world which continues to evolve at pace.

This Whitepaper takes a holistic view and comprehensively looks at the following:

  • Defining the new “COVID-Consumer” mindset
  • Explain why COVID-19 influence permanent change in the consumer’s mindset
  • Define how retailers must plan and prepare to survive and thrive
  • Show what the key business activities need to look like for retailers to meet new “COVID-Consumer” expectations